Frequently Asked Questions

Funding your Pairgate wallet is quick and secure. Follow these steps:

1. Log in to Your Account – Access your Pairgate dashboard.
2. Navigate to the Wallet Section – Click on the "Fund Wallet" option.
3. Choose a Payment Method – Select from available payment options:
   • Bank Transfer
   • Credit Card
   • MasterCard
   • Visa Card
4. Make the Payment – Follow the instructions provided for your selected payment method. If using bank transfer, ensure you use the correct account details provided.
5. Wallet Crediting – Your wallet will be credited automatically after a successful transaction. In case of delays, you can contact Pairgate Support via WhatsApp, email, or the ticket system for assistance.

Your wallet balance can be used for airtime, data, bill payments, and other services.

Your funds are highly secure. Pairgate uses bank-grade encryption and secure payment gateways (like Paystack) to process transactions. We also provide 2FA (Two-Factor Authentication) options to ensure only you can access your funds.

While rare, this can happen due to network provider delays. First, check your balance using the correct code (e.g., *323*4# for MTN). If it hasn't arrived after 10 minutes, our Auto-Refund System usually triggers. If not, contact our 24/7 support via the app or Whatsapp.

No, there are no hidden fees. All charges are clearly disclosed upfront:

• Virtual account funding: 1% (capped at ₦100)
• Corporate deposit method: No deposit charge
• Paystack funding: 1.5% (capped at ₦36)

Yes. Fund your wallet with ₦1,000 and start selling immediately. Reinvest your profit to scale.

Our top agents earn between ₦50,000 to ₦150,000 monthly. By buying data at our wholesale prices and reselling at market rates, you keep 100% of the margin. The more customers you serve, the more you earn.

Simply log into your dashboard, go to the “Reseller Program” section, and follow the on‑screen instructions. You’ll instantly receive your referral link, commission details, and payout guidelines.

₦0.00 Registration and agent activation on Pairgate are completely free. We only charge for the pins you buy.

Not at all. Accessing, filtering, viewing, and downloading your past logs on Pairgate is 100% free of charge. It is a fundamental feature designed to help you run your reselling business smoothly.

Yes, you can. When you open any batch from your recharge card history on Pairgate, the system displays individual pins alongside their serial numbers. You can simply highlight and copy out a single pin to text to a remote customer without printing the entire sheet.

Your generated e-Pin and transaction histories are kept securely on your dashboard indefinitely. As long as your account remains active, you can scroll back or filter logs to view batches from days, weeks, or months ago.

Absolutely. You can customize the name that appears on the cards to build trust with your customers.

Yes! You can use the Pairgate Android App or our mobile-friendly website to generate and print pins via Bluetooth or PDF.

Not at all. The Bulk Purchase feature is fully available to all registered users on the platform without any hidden upgrade charges or monthly maintenance subscriptions. You will always enjoy the same cheap, competitive rates listed on our standard Airtime & e-Pin Prices list.

There is absolutely no limit to the number of customized delivery groups you can save in your dashboard. You can create different custom groups for your staff members, promotional raffle winners, or recurring monthly clients to make your bulk distribution fast and seamless.

Every single Kobo you spend is fully protected and accounted for on our platform. Our professional preview and history dashboards track every number individually, and if a specific line fails due to a network routing problem, the funds for that number are automatically reversed back into your wallet balance instantly.

No, to guarantee maximum processing speed and avoid network delivery errors, each bulk transaction group must contain numbers belonging to the same network provider. If you want to send to multiple networks, simply create separate saved groups for each provider and run a quick batch for each one.

Most purchases including airtime, data, electricity, cable subscriptions, e‑PINs and other bill payments / transactions are processed in less than 10 seconds. In the rare event that a transaction is unsuccessful, the full amount is refunded immediately.

If you forget your password or need to reset it, follow these steps:

1. Go to the Login Page – Visit the Pairgate platform and click on the "Forgot Password?" link.
2. Enter Your Registered Email or Phone Number – Provide the email address or phone number associated with your account.
3. Receive a Reset Link or OTP – A password reset link will be sent to your email, or you will receive an OTP via SMS.
4. Reset Your Password – Click the link or enter the OTP, then create a new secure password.
5. Login with Your New Password – Use your new credentials to access your account.

If you experience any issues, contact Pairgate Support via WhatsApp, email, or the ticket system for assistance.